Success Primer

A Customer Success solution personalized to your unique customer journey, designed to maximize the potential of available resources.

Focus on the growth, and we’ll take care of your customers!

Founder's Nook

Rijuta Bhagwat

As the Founder of CX Factor Advisory, Rijuta takes the plunge into the world of women entrepreneurs in tech.  She leverages 25+ years of experience in Information Technology with a focus on Customer Success, Business Intelligence, and Service Delivery, to help customers achieve their goals and grow their business.

“Every aspect of a customer interaction is interesting to me and I can’t think of a single conversation – good, bad or ugly, that I haven’t learned something from.”  Rijuta truly enjoys building long term relationships with the people surrounding her.

A physicist as well as a tech professional by education, Rijuta has a passion for inspiring and building high-performance teams and scaling Customer Success operations to deliver outcomes based value, satisfaction, and retention for customers. She has worked with 5000+ customers across various industry verticals and geographies.

Our Mission

CX Factor Advisory aims to revolutionize the way we inculcate Customer Success in our daily lives. Our mission is to create a community of lifelong Success practitioners who are passionate about driving customer outcomes. We believe that every member of your organization is a Success Leader making a lifestyle choice to commit to your customers. You can be a leader from any seat!

Our Vision

Focus on the growth, and we’ll take care of your customers! 
At CX Factor Advisory, we understand that your #1 priority is to sustain and grow your business.
Our #1 priority is to help you build and refine the processes that will ensure the success of your customers, so you can focus on the growth forward motions.

Testimonials

Experience