Success Engagement Strategy
The 'Success Primer' Value Proposition
The ‘Success Primer’ is a Customer Success program designed to prime your business for growth and success, even in a constrained financial climate.
With our extensive experience in establishing CS programs from the ground-up, we will help operationalize your organization’s success strategy by first using resources available on-hand, thus minimizing additional upfront investment.
Our personalized solution is specific to your customers’ journey with you, and gives you the peace of mind of having a CS framework in place to protect recurring revenue, while maintaining financial austerity and laying the foundation of a success mindset within your organization.
Ready to Get Started?
Contact us today to schedule a consultation and find out how the ‘Success Primer’ can benefit your business.
Customer Success Engagement
Success Engagement Milestones
Customer Journey Map
Our customer journey mapping exercise helps you design the success roadmap for your customers. We will record your customers’ journey from sale to renewal or expansion, and beyond. It’s an iterative journey!
Customer Segmentation Model
Our customer segmentation modeling helps categorize your customers based on criteria specific to your business. We will create a segmentation model tailored to your business needs to help you stay connected with your customers, wherever they are located.
Customer Engagement Model
Our customer engagement strategy and operational plan is developed specifically for you. Your business criteria determines the customer lifecycle stage within each customer segment, and the operational plan sets into motion activities and tasks specific to each lifecycle stage and segment.
Feedback Loop
The establishment of a feedback loop is critical and essential to promoting a true service culture and ensures that you have a pulse on the customer sentiment. A satisfied customer is your biggest proponent and champion!