The one sure shot way to ensure customer stickiness is a successful onboarding process. Simply put, if customers don’t know how to use it, they won’t. The flip side is that when a customer is successfully onboarded, they become THE customer voice for your product or service … and that’s just invaluable!
The Customer Success mindset is mindfully set at the top, and is the collective responsibility of the entire organization, not... read more
Often, we see infighting and bickering as to who 'owns' the customer. The key to success, however, is realizing that... read more
The success of one's customers is a driver for all businesses today, and if you bear the responsibility for that... read more
