The success of one’s customers is a driver for all businesses today, and if you bear the responsibility for that in your organization, trust your instincts! Your instincts, and, generally speaking, a ‘common sense’ approach, will go the mile when you define the framework of your organization’s Success philosophy.
Often, we see infighting and bickering as to who 'owns' the customer. The key to success, however, is realizing that... read more
The Customer Success mindset is mindfully set at the top, and is the collective responsibility of the entire organization, not... read more
The one sure shot way to ensure customer stickiness is a successful onboarding process. Simply put, if customers don't know... read more
